OPS Playbook · All issues

Every issue, in one place.

Practical playbooks for operators, on operations, continuous improvement, and building systems that last. Published every two weeks.

Capability vs system cover
Issue 07 · Jul 7, 2026

Why clever once is not the same as controlled every time

The difference between a capability that works once and a system that works every time, with whoever is on shift.

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The Minimum Viable Cadence cover
Issue 06 · Jun 30, 2026

The Minimum Viable Cadence

Right-size any commitment to the floor you can hold on your worst week, and the streak survives a busy season.

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The 12-minute control plan cover
Issue 05 · Feb 24, 2026

The 12-minute control plan that keeps improvements from fading

Three controls, a cadence, and clear triggers so an improvement holds instead of fading back over time.

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The 10-minute intake form cover
Issue 04 · Feb 17, 2026

The 10-minute intake form that stops chaos before it starts

One door, seven fields, and a definition of ready that turns "ASAP vibes" into clean execution.

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The 10-minute ownership map cover
Issue 03 · Feb 10, 2026

The 10-minute ownership map that stops duplicate work and stalled handoffs

Give every step exactly one accountable owner, and handoffs stop turning into collisions.

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The 15-minute root cause sprint cover
Issue 02 · Feb 3, 2026

The 15-minute root cause sprint: Pareto + 5 Whys

A fast routine to pick the highest-impact problem and get to the real cause behind it.

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The 15-minute playbook cover
Issue 01 · Jan 26, 2026

The 15-minute playbook that turns chaos into a repeatable system

How one gating check keeps work clean and ends the handoff confusion that quietly drains a team.

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