OPS Playbook · All issues

Every issue, in one place.

Practical playbooks for operators, on operations, continuous improvement, and building systems that last. Published every two weeks.

The Flow Bottleneck Check cover
Issue 08 · Jul 21, 2026

The bottleneck is not where you think

A four-step check for when work moves too slowly: find the delay, locate the handoff, observe the rework, work the constraint.

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Capability vs system cover
Issue 07 · Jul 7, 2026

Why clever once is not the same as controlled every time

The difference between a capability that works once and a system that works every time, with whoever is on shift.

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The Minimum Viable Cadence cover
Issue 06 · Jun 30, 2026

The Minimum Viable Cadence

Right-size any commitment to the floor you can hold on your worst week, and the streak survives a busy season.

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The 12-minute control plan cover
Issue 05 · Feb 24, 2026

The 12-minute control plan that keeps improvements from fading

Three controls, a cadence, and clear triggers so an improvement holds instead of fading back over time.

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The 10-minute intake form cover
Issue 04 · Feb 17, 2026

The 10-minute intake form that stops chaos before it starts

One door, seven fields, and a definition of ready that turns "ASAP vibes" into clean execution.

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The 10-minute ownership map cover
Issue 03 · Feb 10, 2026

The 10-minute ownership map that stops duplicate work and stalled handoffs

Give every step exactly one accountable owner, and handoffs stop turning into collisions.

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The 15-minute root cause sprint cover
Issue 02 · Feb 3, 2026

The 15-minute root cause sprint: Pareto + 5 Whys

A fast routine to pick the highest-impact problem and get to the real cause behind it.

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The 15-minute playbook cover
Issue 01 · Jan 26, 2026

The 15-minute playbook that turns chaos into a repeatable system

How one gating check keeps work clean and ends the handoff confusion that quietly drains a team.

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